Frequently Asked Questions

How long will my order take to arrive?
Please allow up to 28 days for the delivery of your order.

How much is delivery?
Shipping will be calculated once your inquiry has been processed.

What does my 'delivery' charge include?
We use only the most reliable couriers to deliver your goods.
It is our duty of care to ensure that your order gets to you without any damage in transit.

Do I have to pay duty?
Yes, all orders are delivered duty unpaid.

I would prefer not to place my order online, can I order over the phone?
Our sales office is open from 8:30am-5:00pm (GMT), Monday to Friday and a member of our sales team will be happy to take your order over the telephone if you prefer.
Please call +44(0)1245 250981

How are payments made?
Payments can be made by PayPal, Credit or Debit Card.

Will I be charged TAX/VAT?
If you provide a valid VAT registered number while entering your address details, you will not be charged VAT. If you do not, you will be charged the UK VAT rate of 20%, regardless of country.
VAT will still show in your basket total but this will be deducted once you go through the checkout process and confirm your invoice address.
PLEASE NOTE: When entering your VAT registered number do not include the two letter country code at the beginning. If you do, your number won’t be validated and you will be charged VAT.

When will I receive an invoice?
A copy of the invoice will be communicated via email and a hard copy can be sent on request.

Am I able to add to my order once it has been placed?
Of course. The sooner the better if you prefer for the whole order to be sent at the same time.  Please ring our sales team on +44(0)1245 250981, quoting your online order number and any member of the sales team will be happy to help.

Will I need to be at work to receive my delivery?
We are not insured to leave your order in an unsecured area; therefore it will need to be signed for.  Please make sure someone is available to sign for the goods.

Can I return my order?
You can return unused items for a full refund on the product. Please email us in the first instance to arrange for your return.

For any other queries, please contact +44(0)1245 250981 for help and assistance.